CityFix / Rossi Group Srl
Coordinating maintenance interventions in condominiums
CityFix is a management system for residential maintenance interventions: it tracks requests, assigns them to professionals, and monitors progress.
To handle a growing volume of requests, Rossi Group needed to remove manual handoffs and idle time. The challenge was digitizing the entire operating process so the service could be faster and better coordinated for every type of client.
Customer service schedules the intervention by choosing among available suppliers.
App for the client
When something goes wrong, clients need to send maintenance requests quickly — with the CityFix app, they can do it in a few taps.
App for the professional
Professionals receive intervention requests in the app, can decide whether to accept and schedule them, and document progress for real-time alignment with Rossi Group’s operations center.
Web platform for the Operations Center
Rossi Group’s Operations Center receives and processes reports in CityFix, running remote inspections and assigning the intervention to the best-suited accredited professional suggested by the platform.
Benefits for the Operations Center
Self-service supplier accreditation and territorial mapping cut search time for resources, keeping an active, distributed intervention network.
Automatic assignment of the request to the nearest professional removes intermediate steps, cutting response and wait times for the end client.
Real-time monitoring of interventions gives full visibility on work progress, so issues can be caught immediately.
Immediate verification of intervention reports and direct integration of purchase data streamline case closure and remove accounting bottlenecks.
Designing and building CityFix was not easy — especially at the start.
Designing and building CityFix was not easy, especially at the start. Many Operations Center needs only emerged later, thanks to deeper research and problem definition.
The turning point came when, together with Rossi, we adopted a more iterative, design-driven approach: priorities became clearer and value for users grew more concrete and tangible, release after release.
CityFix is a living product in constant evolution: it plugs into existing company processes, shapes new ones, and opens business opportunities through automation and artificial intelligence.
The numbers tell this growth story well:
Cloud architecture and privacy-by-design
The infrastructure is cloud-native on AWS, with managed services that keep availability and scale as requests, professionals, and sites grow. The backend exposes APIs for the web platform and mobile apps, plus a back office for the Operations Center.
We took a security-by-design approach: strong authentication, role segregation (client, professional, operations), and audit trails on critical case actions — protecting personal data and intervention documents.
The web and mobile stack share API contracts and domain models: Operations runs on desktop dashboards, while clients and professionals use native apps optimized for fast reporting, job acceptance, and on-site documentation.